Returns & Exchanges
We want you to love what you ordered.
If something isn’t quite right, we’re here to make it right.
Fashion Jewelry
Returns or exchanges are accepted within 10 business days of delivery.
– Items must be unworn and returned in original condition, including packaging.
– We offer store credit or exchange only (no refunds).
– Customers are responsible for return shipping costs.
Fine Jewelry
Due to the made-to-order and personalized nature of our fine jewelry, all sales are final.
We are happy to offer a one-time complimentary cleaning within one year of purchase.
Damaged Items
Received something damaged? We’re so sorry.
Please email us at support@monocrhome.com with your order number and a photo. We’ll take care of it.
Gifts
Gifts from our ready-to-ship selection can be exchanged or returned for store credit within 10 business days.
Custom and personalized pieces are final sale.
Final Sale
All sale items, fragrance, and lifestyle products are final sale and not eligible for return or exchange.
Start a Return
To initiate a return or exchange, please contact us at support@monocrhome.com. We’ll guide you through the next steps.
